Shipping policy

 

SHIPPING POLICY

Please take a moment to review our shipping policy to understand how we handle the delivery of your orders.

Standard Shipping

Our standard shipping option typically takes 5-7 business days to deliver your order. Shipping costs vary based on the size and weight of your package and your location. You can find the exact shipping cost at the checkout page before completing your purchase.

Free Shipping

For qualifying orders over a certain amount, we offer free standard shipping. The minimum purchase amount for free shipping is $100.

Order Processing

Orders are processed and shipped within 24-48 hours from the day they are received (M-F). Orders placed after 12pm EST are processed the next business day. You’ll get a shipment notification email with a tracking number as soon as your package ships. Please note that we may experience slight delays in shipping around releases of new inventory due to greatly increased order volume.

Shipping Restrictions

We ship worldwide with the exception of North Korea and active warzones. Fragrances are available for international delivery but may be subject to certain shipping restrictions. If your country is not listed at checkout please contact us for assistance. All other items are eligible for global shipping without restriction.

Delivery Issues

If your order arrives damaged or is missing items, please contact our customer support team upon receiving your order, and we will work to resolve the issue promptly. In the rare event of a lost package, we will assist you in filing a claim with the shipping carrier to locate or replace your order.

Returns and Exchanges

We do not offer returns or exchanges at this time. For information, please refer to our Return Policy.

Contact Us

If you have any questions or concerns about our shipping policy or the status of your order, please don't hesitate to contact our customer support team at support@portalsparfums.com